SHIPPING & RETURNS

Shipping Policy

We use standard shipping service and currently, we only ship within the United States.

Orders will be dispatched within 24-48 hours Monday thru Friday subject to payment and availability. Shipping confirmations with tracking numbers will be emailed to you directly. 

Shipping fee will be waived for orders $50 and above.


Return & Exchange Policy

If you’re looking to return or exchange your order for whatever reason, you must notify us within 7 days of receiving the order at christina@tokkiandbear.com. Please make sure to include your name, order number, and reason for the return/exchange. 

Please note the following exceptions to our return and exchange policy:​​​

  • Discounted items are final and cannot be returned or exchanged.

  • Returned items must have no visible signs of wear or use.

  • Masks cannot be returned due to hygiene purposes.

Shipping Instructions:​​

  • Include original receipt/invoice when sending the package. Items must be shipped within 14 days of return/exchange confirmation.

  • All item(s) should be in its original packaging to ensure items don’t get damaged during transit.

  • Shipping fees will be paid by the customer.

  • Not a must, but if you could share the tracking details, it will help speed up the return/exchange process.

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